Air Canada Rebooking Left a Delayed Traveler Without a Return Flight

Study the questions and tasks

Work through the material below, or start the interactive practice above to complete an attempt. Try the exercises before opening any answer or transcript sections, then use them to review your work.

Practice level

C2. Try this level if you can follow the instructions and understand most of the language; choose an earlier level if you need more support.

Question formats

Single choice

How to approach this practice

Read the passage for its main idea, then return to the relevant sentence or paragraph for each question. Base answers on the passage.

1. Question 1 · Single choice

   Choose one answer.

   What is the article's central criticism of the airline's intervention?

   Return to the passage, recording or visual
   1. It offered an impractical route through Europe.
   2. It resolved one problem while concealing another.
   3. It charged an excessive fee for rebooking.
   4. It refused to acknowledge the delayed departure.
   Check answers and explanations

   Answer

   It resolved one problem while concealing another.

   It solved the immediate disruption while concealing a consequential problem in the remaining itinerary.

   The change therefore addressed the immediate disruption while leaving a crucial part of the itinerary unresolved.

2. Question 2 · Single choice

   Choose one answer.

   Why might a passenger interpret the rebooking as confirmation of a reorganized journey?

   Return to the passage, recording or visual
   1. Rebookings normally include complimentary return travel.
   2. The airline explicitly guaranteed every remaining segment.
   3. The rebooking appeared comprehensive without a contrary warning.
   4. The passenger had already purchased replacement transport.
   Check answers and explanations

   Answer

   The rebooking appeared comprehensive without a contrary warning.

   No separate warning suggested that another segment had been removed.

   A passenger may understand a rebooking as confirmation that the airline has reorganized the affected journey, especially when no separate warning indicates that another segment has been removed.

3. Question 3 · Single choice

   Choose one answer.

   What relationship between itinerary segments does the article emphasize?

   Return to the passage, recording or visual
   1. Each flight operates independently of every other segment.
   2. An outbound segment can depend on a functioning return segment.
   3. Return flights are generally more reliable than outbound flights.
   4. International flights require separate reservations by definition.
   Check answers and explanations

   Answer

   An outbound segment can depend on a functioning return segment.

   The usefulness of one flight may depend on the availability of the next.

   A reservation is not just a collection of independent flights: the usefulness of one segment can depend on the availability of the next.

4. Question 4 · Single choice

   Choose one answer.

   What does “Those details” refer to in the fifth paragraph?

   Return to the passage, recording or visual
   1. The traveler's starting point and destination region
   2. The source's publication date and travel disruption date
   3. The cancellation's reason and possible reimbursement
   4. The airline's identity and the passenger's identity
   Check answers and explanations

   Answer

   The cancellation's reason and possible reimbursement

   It refers to the unexplained cancellation and possible reimbursement.

   It also does not explain why the return trip was canceled or state whether Air Canada offered reimbursement.

5. Question 5 · Single choice

   Choose one answer.

   Why does the article include information unavailable in the source package?

   Return to the passage, recording or visual
   1. To imply that the passenger exaggerated her expenses
   2. To identify the precise European airport involved
   3. To mark the limits of what can responsibly be concluded
   4. To criticize the newspaper's choice of headline
   Check answers and explanations

   Answer

   To mark the limits of what can responsibly be concluded

   It distinguishes established facts from unresolved aspects of the case.

   Those details remain unavailable in the source package.

6. Question 6 · Single choice

   Choose one answer.

   What changed the meaning of the airline's apparently helpful action?

   Return to the passage, recording or visual
   1. The traveler rejected the proposed European destination.
   2. The airline offered reimbursement after the journey.
   3. The rebooking lengthened the outbound journey considerably.
   4. The traveler had to pay $800 to return home.
   Check answers and explanations

   Answer

   The traveler had to pay $800 to return home.

   The traveler incurred a substantial cost because the return cancellation remained undisclosed.

   That cost transformed an apparently helpful intervention into a far more troubling travel experience.

7. Question 7 · Single choice

   Choose one answer.

   Which organizational pattern best describes the article?

   Return to the passage, recording or visual
   1. Historical background followed by competing interpretations
   2. Incident description followed by analysis and advice
   3. Technical explanation followed by statistical comparison
   4. Personal testimony followed by a legal ruling
   Check answers and explanations

   Answer

   Incident description followed by analysis and advice

   It moves from incident, to consequences, to broader implications and practical guidance.

   The case nevertheless presents a clear lesson for travelers.

8. Question 8 · Single choice

   Choose one answer.

   What does the final paragraph chiefly reinforce?

   Return to the passage, recording or visual
   1. The traveler voluntarily abandoned her original plans.
   2. The airline's assistance fully resolved the disruption.
   3. Poor communication broadened the original travel problem.
   4. The destination itself caused the traveler's difficulties.
   Check answers and explanations

   Answer

   Poor communication broadened the original travel problem.

   It reiterates that undisclosed changes shifted the burden of solving the journey onto the traveler.

   The rebooking moved the traveler to Europe, but the undisclosed cancellation left her to solve the return journey on her own.

What to review next

Find the words that support each answer. For a mistake, compare the question with the evidence and identify the detail or inference you missed.

A focused practice result shows how you did on these tasks. Use several activities across skills to decide what to study next; one practice score does not certify an overall CEFR level.

Before you practise: a worked example

Look for evidence in the text. Separate what the writer says from what you already know about the topic.

The library normally closes at six, but on Fridays it stays open until eight. When does it close on Friday?

The answer is eight. But introduces an exception to the normal closing time, so the first time mentioned is not the answer.

This teaching example is separate from the scored questions. After your test, compare any mistakes with the explanation and revisit the topic before trying again.