TOEIC — Respond to a written request: Training and Customer Enquiries
About this practice test
Practise B2 English writing for TOEIC by replying clearly and politely to workplace emails about training and customer enquiries.
What you’ll practice
Answering the task
Address the purpose, audience and every requirement.
Developing your ideas
Build clear paragraphs with relevant support.
Using language well
Choose precise vocabulary and varied, accurate sentences.
What to expect:
2 writing tasks. Write and save each response, then choose feedback for 25 coins. Sign in to receive feedback and practice scores out of 10.
The practice timer allows 20 minutes.
Study the questions and tasks
Work through the material below, or start the interactive practice above to complete an attempt. Use the task instructions and the guidance at the end of the page to review your own response.
- Practice level
- B2. Try this level if you can follow the instructions and understand most of the language; choose an earlier level if you need more support.
- Question formats
- Writing response
How to approach this practice
Identify the purpose of the task and plan your main points before writing. For a visual task, compare the important features and use the supplied data accurately.
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Answering a Training Enquiry · TOEIC — Respond to a written request
Write your own response, addressing every part of the task.
Write an email responding to the request below. You may invent reasonable practical details.
From: Priya Sen, Team Lead Subject: Spreadsheet workshop Two colleagues are interested in your workshop. One is a beginner and the other already uses spreadsheets every day. Which session should each join? Please explain the fees and how they can register.
Task requirements
- Recommend a suitable session for each colleague.
- Explain the relevant fees.
- Give clear registration instructions.
No minimum word count. 20-minute shared timer.
Respond to both workplace emails and every requested action. Allow about ten minutes per email within the shared twenty-minute practice timer.
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Resolving a Booking Problem · TOEIC — Respond to a written request
Write your own response, addressing every part of the task.
Write an email responding to the request below. You may invent reasonable practical details.
From: Marcus Lee, Customer Subject: Duplicate booking I booked one consultation, but my account shows two appointments. Please explain how you will remove the duplicate and whether I will be charged twice. I would also like confirmation of my original appointment.
Task requirements
- Explain how you will correct the duplicate.
- Clarify the charge or refund position.
- Confirm the original appointment arrangements.
No minimum word count. 20-minute shared timer.
Respond to both workplace emails and every requested action. Allow about ten minutes per email within the shared twenty-minute practice timer.
What to review next
Check every task requirement, paragraph organisation, word choice and sentence accuracy. Revise your response after reviewing any feedback you choose to request.
A focused practice result shows how you did on these tasks. Use several activities across skills to decide what to study next; one practice score does not certify an overall CEFR level.