A Problem with a New Backpack
About this practice test
Practise B1 English writing with a polite complaint. Describe a problem with a purchase and explain how you would like the shop to help.
What you’ll practice
Answering the task
Address the purpose, audience and every requirement.
Developing your ideas
Build clear paragraphs with relevant support.
Using language well
Choose precise vocabulary and varied, accurate sentences.
What to expect:
1 writing task. Write and save each response, then choose feedback for 25 coins. Sign in to receive feedback and unofficial practice band estimates.
The practice timer allows 20 minutes.
Study the questions and tasks
Work through the material below, or start the interactive practice above to complete an attempt. Use the task instructions and the guidance at the end of the page to review your own response.
- Practice level
- B1. Try this level if you can follow the instructions and understand most of the language; choose an earlier level if you need more support.
- Question formats
- Writing response
How to approach this practice
Identify the purpose of the task and plan your main points before writing. For a visual task, compare the important features and use the supplied data accurately.
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A Problem with a New Backpack · Email / Letter
Write your own response, addressing every part of the task.
Last week you bought a backpack from a local shop. The zip broke the first time you used it. Write a letter to the shop manager. In your letter, describe the backpack and when you bought it, explain the problem and how it affected you, and say what you would like the shop to do. You do not need to write any addresses. Begin your letter: Dear Sir or Madam,
Task requirements
- Describe the backpack and when you bought it.
- Explain the problem and how it affected you.
- Explain what action you would like the shop to take.
Write at least 150 words. Suggested practice time: 20 minutes.
What to review next
Check every task requirement, paragraph organisation, word choice and sentence accuracy. Revise your response after reviewing any feedback you choose to request.
A focused practice result shows how you did on these tasks. Use several activities across skills to decide what to study next; one practice score does not certify an overall CEFR level.