A New Job and New Responsibilities

Study the questions and tasks

Work through the material below, or start the interactive practice above to complete an attempt. Try the exercises before opening any answer or transcript sections, then use them to review your work.

Practice level

B1. Try this level if you can follow the instructions and understand most of the language; choose an earlier level if you need more support.

Question formats

Cloze (text)

How to approach this practice

Read the complete context. Check both the meaning and the grammar, including word forms, collocations and links between sentences.

1. Question 1 · Cloze (text)

   Complete each blank with the missing word or phrase.

   Use work and learn: The first few weeks in a new job can feel demanding, especially when customers expect an immediate answer. I 1___ (work) here for a month now and still have a lot 2___ (learn). Each day brings another chance to practise something I could not do before.

   Check answers and explanations

   Blank 1

   have worked / have been working

   Blank 2

   to learn

   The continuing period takes a perfect form; a lot to learn is the infinitive pattern.

2. Question 2 · Cloze (text)

   Complete each blank with the missing word or phrase.

   Use one word per gap: My role involves speaking to people as soon as they arrive, so a friendly welcome is important. I'm responsible 1___ the front desk and deal 2___ customer questions. If a question is complicated, I make a note and pass it to the right person.

   Check answers and explanations

   Blank 1

   for

   Blank 2

   with

   Responsible for and deal with take different prepositions.

3. Question 3 · Cloze (text)

   Complete each blank with the missing word or phrase.

   Use show and use: At first, I worried that I would press the wrong button and lose a customer's booking. On my first day, Maya 1___ (show) me how 2___ (use) the booking system. Having someone beside me made it much easier to learn the steps.

   Check answers and explanations

   Blank 1

   showed

   Blank 2

   to use

   A completed first-day event takes showed; how to use is an infinitive question.

4. Question 4 · Cloze (text)

   Complete each blank with the missing word or phrase.

   Use one word per gap: A booking with the wrong date can affect several people, even when the original mistake seems small. I make an effort to pay 1___ to details because small mistakes can cause 2___. Use the noun from PROBLEM in the second gap. I now read each entry again before I confirm it with a customer.

   Check answers and explanations

   Blank 1

   attention / heed

   Blank 2

   problems

   Pay attention is fixed; plural problems fits the general consequence.

5. Question 5 · Cloze (text)

   Complete each blank with the missing word or phrase.

   Use be and ask: I have learnt that guessing an answer is less useful than finding someone who actually knows. If I 1___ (be) unsure, I usually 2___ (ask) a colleague before replying. Customers usually appreciate an accurate answer more than a quick but incorrect one.

   Check answers and explanations

   Blank 1

   am

   Blank 2

   ask

   A repeated real situation uses present forms in both clauses.

6. Question 6 · Cloze (text)

   Complete each blank with the missing word or phrase.

   Use confident and patient: The support I receive has changed how I feel about handling unfamiliar situations at the desk. My manager says I'm becoming more 1___ (confident). She always explains things 2___ (patient). Her calm approach gives me time to think instead of feeling embarrassed about asking.

   Check answers and explanations

   Blank 1

   confident

   Blank 2

   patiently

   Confident is an adjective; patiently is an adverb modifying explains.

7. Question 7 · Cloze (text)

   Complete each blank with the missing word or phrase.

   Use one word per gap: Now that the basic routine feels familiar, I would like to contribute to other parts of the business. I look forward 1___ learning more and hope to take 2___ extra duties soon. Use the particle meaning accept duties. There is no need to learn everything at once, but I am ready for another challenge.

   Check answers and explanations

   Blank 1

   to

   Blank 2

   on

   Look forward to takes an ing form; take on duties means accept them.

8. Question 8 · Cloze (text)

   Complete each blank with the missing word or phrase.

   Use forms of WORK and STAY: Looking back, I am pleased that I accepted the job even though I was nervous at the interview. I enjoy 1___ (WORK) with this team, so I have decided 2___ (STAY). Feeling part of a helpful team matters to me as much as the work itself.

   Check answers and explanations

   Blank 1

   working

   Blank 2

   to stay

   Enjoy takes an ing form; decide takes a to-infinitive.

What to review next

Explain why each answer fits the meaning and structure. Record useful phrases and write a new example using each pattern you found difficult.

A focused practice result shows how you did on these tasks. Use several activities across skills to decide what to study next; one practice score does not certify an overall CEFR level.