Changing a Hotel Booking by Phone
About this practice test
Practise A2 English listening with a hotel phone call about changing an arrival day, choosing a room and confirming breakfast and booking details.
What you’ll practice
Understanding detail
Follow specific information and examples.
Interpreting ideas
Identify main points and inferences.
Evaluating arguments
Assess claims, evidence, and limitations.
What to expect:
5 questions with explanations to review after submission.
Study the questions and tasks
Work through the material below, or start the interactive practice above to complete an attempt. Try the exercises before opening any answer or transcript sections, then use them to review your work.
- Practice level
- A2. Try this level if you can follow the instructions and understand most of the language; choose an earlier level if you need more support.
- Question formats
- Single choice
How to approach this practice
Read the questions, then listen before opening the transcript. Notice names, numbers and any corrections the speaker makes.
A change to a weekend booking
Read the transcript
Receptionist: Good afternoon, Lake Hotel. How can I help you? Alex: Hello. My name is Alex Reed. I booked a double room for two nights, from Friday to Sunday. My Friday train has been cancelled, so I need to arrive on Saturday instead. Receptionist: Let me check. Yes, I have your booking. Will you still leave on Sunday? Alex: Yes, please. We can only stay for one night now. Receptionist: That is fine. We have a twin room available on Saturday, with two single beds. I am sorry, but we cannot offer you a double room that night. Alex: Two beds are fine. Is breakfast still included in the price? Receptionist: Yes. Breakfast is from seven until ten. You can check in any time after three in the afternoon. Alex: Good. We expect to arrive at about four. Could you send the new booking details to my email address? Receptionist: Certainly. I will email them to you this afternoon.
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Question 1 · Single choice
Choose one answer.
Why does Alex need to change the booking?
Return to the passage, recording or visual- His train will not run.
- The room is too expensive.
- The hotel is closing.
- His friend is working.
Check answers and explanations
- Answer
- His train will not run.
Alex explains that his Friday train has been cancelled. This is why he cannot arrive as planned.
My Friday train has been cancelled, so I need to arrive on Saturday instead.
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Question 2 · Single choice
Choose one answer.
When will Alex now arrive at the hotel?
Return to the passage, recording or visual- Friday
- Sunday
- Monday
- Saturday
Check answers and explanations
- Answer
- Saturday
Alex changes the arrival day to Saturday and keeps the Sunday departure, so the new stay is one night.
I need to arrive on Saturday instead.
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Question 3 · Single choice
Choose one answer.
What kind of room does Alex accept?
Return to the passage, recording or visual- A room with one double bed
- A room with two single beds
- A room with three beds
- A room with one single bed
Check answers and explanations
- Answer
- A room with two single beds
The receptionist offers a twin room with two single beds, and Alex says that two beds are fine.
We have a twin room available on Saturday, with two single beds.
Two beds are fine.
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Question 4 · Single choice
Choose one answer.
What does the receptionist say about breakfast?
Return to the passage, recording or visual- It is only served on Saturday.
- It starts at ten.
- It costs extra.
- It is included in the price.
Check answers and explanations
- Answer
- It is included in the price.
The receptionist answers yes when Alex asks whether breakfast is still included. Seven to ten are the serving hours.
Is breakfast still included in the price?
Yes. Breakfast is from seven until ten.
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Question 5 · Single choice
Choose one answer.
How will Alex receive the new booking details?
Return to the passage, recording or visual- In a letter
- In a phone call
- In an email
- In a text message
Check answers and explanations
- Answer
- In an email
Alex asks for an email, and the receptionist promises to email the details that afternoon.
I will email them to you this afternoon.
What to review next
Listen again to difficult sections, then open the transcript to check what you heard. Repeat a useful phrase aloud and try the recording once more without the text.
A focused practice result shows how you did on these tasks. Use several activities across skills to decide what to study next; one practice score does not certify an overall CEFR level.
Before you practise: a worked example
Listen for the final information, especially when a speaker corrects or changes an earlier statement.
Example transcript: “Let’s meet at five — actually, half past five would be better.” What is the final suggested time?
The final suggested time is 5:30. Actually signals a correction; the first time is replaced by the later suggestion.
This teaching example is separate from the scored questions. After your test, compare any mistakes with the explanation and revisit the topic before trying again.